Return Policy

At HajatElbait Grocery Store, we aim to ensure your satisfaction with every purchase. Please review our return policy below:

Perishable Items

Due to the nature of perishable goods, returns are only accepted if the item is damaged, spoiled, or of poor quality at the time of receipt. Returns must be initiated within 24 hours of purchase or delivery.

Non-Perishable Items

Non-perishable items may be returned within 3 days, provided they are unopened and in their original packaging. Proof of purchase is required.

Refunds and Replacements

For eligible returns, we offer:

• Replacements or exchanges for the same item

• Store credit for the item’s value

• Refunds to the original payment method upon request

Online and Delivery Orders

If you receive a damaged or incorrect item in your delivery, please contact us within 24 hours of delivery for a resolution. For missing items, contact us immediately to arrange a redelivery or refund.

Contact Us

If you have any questions or concerns, please reach out to us at:
📧 care@hajatelbait.com